mCare Digital Introduces the conversation series – Episode 3: In conversation with Kathleen Jordan
Wearer: Kathleen Jordan
State: VIC
Sector: Disability
mCareWatch User Since: June 2013
Current Model Device: mCareWatch G11
How long have you been using the mCareWatch personal alarm?
I was actually one of the first customers, which was around 12 years ago.
How has the mCareWatch improved your daily life?
I just feel secure. I wear the mCareWatch all day, and I love it.
What made you choose mCare Digital over other providers?
I wasn’t aware of any other providers. My occupational therapist found the product, and we didn’t feel there was any need to look elsewhere, since this watch gave me exactly what I needed.
Can you share a specific instance where the mCareWatch helped solve a problem or made a difference?
I think it’s really just knowing that I have that security. For example, I have my brother-in-law and one of my sisters living nearby.
Once, I accidentally pressed the SOS button without realising it, and my brother-in-law, Gordon, called me to check if I was okay. I told him it must have been a pocket call, but it was reassuring to know the watch was connected and the system worked. I also have the concierge people here who know my situation.
If I press SOS, they’re alerted too. I can always call them on my phone, but they also have my watch number, which adds another layer of reassurance.
Do you have a favourite feature on your watch?
Not really a favourite, but I do feel comforted knowing that if I need help, I can press the SOS button and someone will respond. And of course, it’s handy for telling the time!
Would you recommend mCare Digital to others? If so, what would you tell them?
Absolutely. I would not hesitate to suggest to people that they get an mCareWatch.
Do you have any suggestions for improvements to the device, or is there anything you’d like to say about the customer service or other experiences with mCare over the years?
I’ve always found every interaction with Paul, Peter, Nicole, and the whole team to be wonderful. I honestly feel like part of the family, and all of my experiences with you make me feel very happy and secure. It’s a lovely group, thank you.
Quick note
We hope you’ve enjoyed our third episode of our in conversation series, this time in conversation with Kathleen Jordan. We are planning to release a story each month and if you are interested to read these, please subscribe by using the form below. Thank you for reading until the end. We appreciate you.