Testimonials
Being in business is personal for us. Here is a selection of a few testimonials we’d like to share with you from satisfied customers.
Testimonials
We’ve been so fortunate to receive so many beautiful testimonials and words of encouragement over the years. We thank you for your trust and belief in our services, products and in us, as leaders and operators of mCare Digital.
If you are a customer and would like to leave us a testimonial, please follow this link to write a Google review. We would really appreciate it. You are supporting a small Australian owned business.
My mother had the mCareWatch for over six years. It made her feel safe to live in her own house alone and knowing that her daughters or ambulance was only a press of the SOS button away. She did not have to use it many times over the years, but for the times that she did, it saved her life.
mCareWatch is a special device like no other on the market. There were never any issues and if there were, the service was impeccable.
I am very happy with the mCareWatch and think it is a wonderful product.
My husband has dementia and is wearing the watch every day and I now feel a little more peace of mind knowing that he is wearing the watch. I am able to find out where he is through my mobile app and also call him and the watch automatically answers when I call which is great as he doesn’t need to remember to press any buttons on the watch.
I am thrilled with the mCareWatch and only wish something like this was available when my mother was alive as she wore a traditional emergency pendant but I know she would’ve preferred wearing the watch.
The mCareMate Pendant Alarm has literally saved our 91 year old mothers life. After a fall at home she broke her hip and would have been alone for days but managed to call family on her device and help was there within an hour. We could not give a greater endorsement for this product. Brilliant technology.
The mCareWatch has given us such peace of mind as dad has Alzheimer’s and we are so worried he might wander. He is now in a nursing home but not in the most secure unit so again, the mCareWatch give us some peace of mind.
The team at mCare are always so very helpful if we have a question and have set the watches up for us so that all we have to do is make sure they are charged up.
It is my pleasure to provide this testimonial and say many sincere thanks to everyone at mCare for everything you do.
After reading an article in the reputable Choice Magazine, we decided to purchase the mCareWatch for our mum.
We loved the fact that she could wear it as a watch and that it would work when mum was out and about, not only in the confines of her house, as with some products. At any time, we could click on the mobile app and see where mum was. This was so reassuring, as she was living alone and her dementia was developing.
If mum didn’t answer her watch when we called her (it worked similar to a mobile phone), we could get the watch to automatically answer, therefore we were immediately able to speak to mum. We didn’t utilise the SOS and geo-fence features, but we knew they were available with the watch.
I’d also like to mention the after-sales support that we received from the mCareWatch team. Their assistance with setting up the features and answering all of our queries was invaluable. Everyone was so helpful! I totally recommend this monitoring watch: it gives family total peace of mind.
Writing testimonials like these is such a joy because your customer service representative Nicole has been absolutely brilliant. She was very helpful before we decided to purchase the mCareWatch and took the time to explain how everything works.
After we received the mCareWatch, she was great at explaining again how everything worked and we now feel comfortable using the watch.
Your company has improved our life and overall lifetsyle. My wife now feels confident to leave me at home and go out knowing that she can easily contact me or locate where I am with the watch.
The mCareWatch is an amazing and tremendous product and I believe you should receive a Nobel Peace Prize. I have been able to call mum at any time and she doesn’t have to press any button and I can still talk to her.
When mum gets confused about what day it is she can still press the button on the watch and be informed. Many of our family and friends who are of a similar age to my mum wear the emergency pendants which only work while at home, while your mCareWatch works everywhere.
I have spent quite some time talking about the benefits of the watch to my family and friends. The mCareWatch has helped mum a lot and given her constant security all the time. It keeps us constantly in contact all the time. It’s hard to capture in this testimonial all the reasons why we are grateful for this life saving technology.
As my 93yr old father began to get lost in unfamiliar environments and could no longer use his mobile I sought a technical solution from Occupational Therapists at the Independent Living Centre. From the list they sent, I opted for the mCareWatch as the most useful.
Dad quickly understood and slid his arthritic fingers across the watch face to reveal the picture of who he wanted to call. He then pressed their picture to make the call.
Answering incoming calls was sometimes difficult but a software update a week later eliminated this concern as calls are now answered automatically. In terms of follow-up service I couldn’t be happier.
Testimonial:
I would like to take this opportunity to thank you both for your help and support during the three years we have used your product.
The mCareWatch “saved” us a few times while I was at work and as such it is an invaluable tool to support people at risk.
Thank you again.
Testimonial:
I have been using the mCareWatch since 2015 and have recently upgraded to your new model which is fantastic. It holds its charge well and is so easy to recharge. I just love it and have a lot of confidence using it.
Thank you for all your help and advice.
Testimonial:
Having the mCareWatch personal emergency alarm for my mother is pure peace of mind! I love the way I can call her and it is answered automatically.
The staff are fabulous and extremely helpful!
Testimonial:
After a couple of years now wandering the world, I have had to bring my dad home to oz, and he is now residing up in a secure dementia unit. So it is time to end this service please. Thank you mCare for the service. It has helped us a lot.
I even paid dad a surprise visit in Cambodia last year to check how things were getting on. And with his mCare watch it was easy to track him down riverside at dawn one day in Phnom Penh!
And the other time it was of great use was 2 years ago when I was sending him to/from Cambodia on his own (assisted passage) but was able to track him and talk to him while transiting in Bangkok airport.
So thank you. I do recommend the capabilities of the mCareWatch to others.
Testimonial:
Our inner-city Aged Care facility is home to three residents, proud wearers of the mCareWatch. Because of these wonderful devices, so much more than a mere watch, they can get about town again. They can meet friends, go to church or visit the pub, and all the while know we can find them and guide them home.
Lost, confused, frightened? No more! They now feel free AND safe! It’s no exaggeration to say that their quality of life has improved dramatically, thanks to their mCareWatch.
I have been telling all my friends and family with elderly parents to look into purchasing the watch – it’s such a practical device and so reassuring for all concerned.
We’ve been very happy with it to date.
Testimonial:
I was most fortunate to have Nicole (Customer Care) deal with my urgent request regarding the viability of my mCareWatch, over the past few days.
This was dealt with expeditiously, with patience (I’m slightly deaf), courtesy, kindness, and obvious expertise. I found Nicole to be a credit to herself, and a wonderful asset for your company.
I’ve been with your company for 4+ years, and recommend you to many. Your company’s product and monitoring are a sound solution to a dispiriting situation for those in need.
Testimonial:
The mCareWatch is a great idea and working very well. We have had the watch for a few months now and we have had to use the emergency SOS button several times and it’s working as expected.
Testimonial:
I have been wearing the mCareWatch for close to two years and I’ve been very happy with it. I have only had to use the watch on one occasion when I had an emergency and it didn’t let me down.
I managed to press the SOS button which called for help and my carer was able to organise the ambulance on my behalf. It’s a fantastic product which provides me with security and I’ve been telling everyone about it.
Nicole I want to tell you how much I have appreciated talking to you. You have solved all my many hiccups (usually human error on my part) with such ease. I have never known anyone to have such wonderful customer service as yourself. Thank you so much for all that you have done for me and my husband who has been wearing the mCareWatch. Writing testimonials like these are easy because of the exceptional customer service we’ve received. I would highly recommend your company to my friends & family.
Testimonial:
Just to let you know, although mum’s cognition had become quite impaired, she was still able to call us on her mCareWatch. Mum was never told the watch had a GPS tracker: she just thought it was a lovely, big, easy to read watch with a nifty phone.
We used it to find her a few times when she escaped. It was worth every cent for the peace of mind. Thank you.
Call Us
1300 188 557
Email Us
help@mcaredigital.com.au
Office
AXIS Building. Level 1, Suite 109
46-50 Kent Rd, Mascot, NSW 2020 Australia
(entry to office from Coward Street)
Monday – Friday 9:30am – 5:00pm. To view our products you must make an appointment by calling our office during office hours.