Service plans for each mCareWatch
The mCareWatch service plans are what brings the mCareWatch to life – it’s the software enabling all the features and benefits of our personal emergency alarms. By the nature of these service plans, it’s more cost effective to commit for longer as the savings kick in with our annual 12 month plans.
mCareWatch 241SE
This is the BASIC model
PERSONAL FAMILY RESPONSE
$35 per month ORSAVE $146 WITH THE ANNUAL PLAN
24/7 PROFESSIONAL MONITORING
$59 per month ORSAVE $185 WITH THE ANNUAL PLAN
mCareWatch Dual 261
This is the FLEXIBLE model
PERSONAL FAMILY RESPONSE
$35 per month ORSAVE $146 WITH THE ANNUAL PLAN
24/7 PROFESSIONAL MONITORING
$59 per month ORSAVE $185 WITH THE ANNUAL PLAN
mCareWatch G11
This is the ADVANCED model
PERSONAL FAMILY RESPONSE
$55 per month ORSAVE $210 WITH THE ANNUAL PLAN
24/7 PROFESSIONAL MONITORING
$79 per month ORSAVE $244 WITH THE ANNUAL PLAN
IMPORTANT DETAILS
Customers who purchase mCare Digital devices with self monitoring (Family Response) service plans receive a comprehensive suite of device related support services designed to ensure smooth setup, ongoing usability, and peace of mind for both users and their families. However, these plans do not include 24/7 professional monitoring or emergency response services.
BUSINESS HOURS SUPPORT
The Customer Care team is available by phone (1300 188 557) Monday to Friday, from 9am to 6pm AEST.
Customers can contact support during these hours for assistance with device issues, questions about features, or help with the ConnectiveCare®️ platform.
AFTER HOURS SUPPORT
If you need to contact mCare Digital outside of regular business hours, you can leave a message or send an enquiry to help@mcaredigital.com.au The Customer Care team will respond to your request during the next business day.
There is no emergency or 24/7 support included with self monitoring plans. For urgent issues outside business hours, customers and their families must rely on their own emergency contacts or local emergency services.
WHAT TO EXPECT WITHOUT 24/7 SUPPORT
SOS calls and alerts generated by the device will be directed to the pre-set family or carer contacts, not to a professional monitoring centre.
Any technical or account-related support requests made outside business hours will be addressed once the support team is next available.
Comparison chart for the mCareWatch Devices
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