mCareWatch 241SE
Introducing the mCareWatch 241SE, our streamlined and affordable mobile wearable personal alarm. Designed for simplicity and reliability, this entry-level device offers essential safety features in an easy-to-use package.
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Introducing the mCareWatch 241SE
The mCareWatch 241SE is a small device with a big impact offering a peace of mind in moments of vulnerability. For the elderly, people with disability, or anyone who may face danger or medical emergencies alone, the mCareWatch 241SE acts as a vital lifeline. With the press of a button, this personal emergency alarm connects individuals to help, transforming fear into action and isolation into reassurance. And NOW with the option to wear it as a PENDANT.
We may never know how many tragedies are prevented by the quick response these alarms trigger. But for those who carry them, and for the loved ones who worry less because of them, the impact is profound. It’s not just about being safe. It’s about feeling safe. And that makes all the difference.
mCareWatch 241SE
$399
Service Plans
You’ll need a service plan to activate the mCareWatch 241SE. Monthly and Annual Plans available. Device + service plan bundles shown at checkout.
PERSONAL FAMILY RESPONSE
$35 per month ORSAVE $146 WITH THE ANNUAL PLAN
24/7 PROFESSIONAL MONITORING
$59 per month ORSAVE $185 WITH THE ANNUAL PLAN
mCareWatch 241SE Features & Benefits
Empowering Independence with Essential Safety.
The mCareWatch 241SE is our entry-level personal emergency alarm, designed to provide fundamental safety and peace of mind for those who need it most. This simple yet effective device supports independence and confidence in daily life.
Perfect for:
- someone who prefers a smaller watch
- Seniors living independently
- Individuals with early-stage dementia or mild cognitive impairment
- People with mobility issues who want a simple emergency alert system
- Individuals new to smart technology who prefer a straightforward device
- Those who primarily need the SOS button and basic GPS tracking
Whether you’re an older adult wanting to maintain your independence, a person managing a disability, or a caregiver looking for a reliable way to stay connected, the mCareWatch 241SE provides the essential safety features you need without the unnecessary complexity.
Is the mCareWatch 241SE suitable for someone with dementia?
Below are four questions that you should be able to answer “YES” to, before you purchase the mCareWatch-241.
1. Does the potential user normally wear a watch?
Why? This will make it easier for the user to swap from their existing watch to the mCareWatch 241SE.
2. Does the mCareWatch 241SE look like a watch they would be happy to wear?
Why? The mCareWatch 241SE looks similar to the Apple Watch and smaler than the mCareWatch G11. It’s suitable for those with smaller wrists and who prefer a more lightweight smartwatch.
3. Are they likely to keep wearing the watch if they don't comprehend/recall why they have it?
Why? It’s important the user wears the watch to benefit from our service.
4. Will they remember to put the watch on if it has been on the recharger?
If the answer is “NO”, is there a carer/family member who can and will be responsible for charging the watch every day?
If you’ve answered YES to all four questions, the mCareWatch 241SE is likely to be suitable for use.
Set up and ready to use
All devices are pre-set with the SOS contacts, a SIM card is pre-installed and device is ready to use.
How will that benefit me?
No need for carers to pre-set contacts, install SIM card and add credit. Device is ready to use and will operate as required with no need to monitor SIM card credit nor setup SOS contacts by sending SMS commands which may compromise your security and personal data.
Magnetic recharger base
Every watch includes an easy-to-use Magnetic Recharger base, USB cable and power adaptor.
How will that benefit me?
Simple, quick, and easy to charge will ensure the wearer or carer will have no issue making sure their watch is recharged and ready to use.
Auto answer and chat
Any pre-set contact listed on the device can call into the device, ring once and then auto-answer with the caller able to speak to the wearer.
How will that benefit me?
No requirement for the wearer to touch any buttons to answer an incoming call and especially if the wearer is incapacitated and unable to press any buttons.
GPS and Wi-Fi location tracking
Device includes GPS and Wi-Fi technologies, which provide the location of the wearer via the carer’s web portal and mobile app.
How will that benefit me?
Ability to locate the wearer both outdoors and indoors via an easy-to-use web portal and mobile app and no requirement to send SMS text command message to receive map location (like other pendants).
Medication and task reminders
Carers can setup customised medication and task reminders for the wearer (via carer’s Mobile App).
How will that benefit me?
Device will automatically send and notify wearer of any medication and task reminders.
Long battery life
With default settings the device can achieve 3 days battery life.
How will that benefit me?
Wearer will not need to recharge their device every day which is common for 4G smartwatch devices.
Geo-fence
Rated # 1 Geo-fence in the CHOICE ‘Personal Alarms Review’, you can set up a geo-fence perimeter.
How will that benefit me?
mCare Geo-fence feature will send an alert to the SOS contacts when the device exits the pre-set geo-fence zone, which can be configured on the web portal.
Provides an alert notification to nominated SOS contacts when the wearer exits the geo-fence. SOS contacts will also receive an alert when the device is back inside of the geo-fence.
4G mobile network coverage
Every device has a pre-installed SIM card with a mobile number.
How will that benefit me?
Wearer will not need to carry a smartphone around with them. The watch is standalone mobile phone can make and receive calls.
Automatic SOS calls to pre-set contacts
Up to three contact numbers (mobile or landline) can be pre-set on the device, when the SOS button is activated.
How will that benefit me?
Device automatically dials the pre-set contacts and also will provide an alert (SMS) to pre-set contacts when an SOS call was made.
On demand location
The carer’s web portal and mobile app can provide the latest location of the wearer by simply pressing the on demand button.
How will that benefit me?
Carers can receive the real-time location of the wearer within seconds.
Carer's web-portal & mobile app
Access to mCare’s ConnectiveCare web portal and Mobile app, which allows carers to connect and access the device anywhere and anytime.
How will that benefit me?
Unlike other personal alarms, carers are able to change, update and configure the device settings via the web portal and not by sending SMS commands, which are a security flaw and allow anyone else to access the device information and location details.
Anti-disturb call block feature
The device can be set to only allow incoming calls from the pre-set and authorised contacts.
How will that benefit me?
Eliminates spam calls from unauthorised callers (e.g. telemarketers).
Speed dial contacts
Wearer can automatically call pre-set contacts by pressing on Speed dial contact name and number.
How will that benefit me?
Device will automatically dial the Speed Dial contacts, making it easy for wearer to get in contact with loved one or carer.
Water resistant
IP67 shower proof
How will that benefit me?
The mCareWatch is water resistant and can be worn in the shower.
Silicone cover for mCareWatch 241SE (Pendant option)
More ways to wear your mCareWatch 241SE.
The new mCareWatch silicone cover gives you the flexibility to wear your device as a watch or a pendant, whichever suits your comfort, lifestyle, or mobility needs.
Simply remove the watch bands, place your mCareWatch 241 into the silicone cover, and connect the included magnetic lanyard to wear it safely around your neck.
PRICED AT $35
Key benefits
- Wear it your way: switch between watch and pendant depending on comfort and routine.
- Easy changeover: remove the watch bands, place the watch into the silicone cover, then attach the magnetic lanyard.
- Comfortable and discreet: a simple alternative for all-day wear.
- Great for accessibility: ideal for people who find wrist straps uncomfortable or prefer a pendant style for quicker access.
- Durable Design – High-quality silicone construction in sleek black finish.
What you get
- Black silicone cover (compatible with mCareWatch 241SE).
- Designed to work with a magnetic lanyard pendant-style (included).
FAQs
How to use the silicone cover?
- Remove the watch bands from your mCareWatch 241.
- Slide the watch face securely into the silicone cover until it sits firmly in place.
- Attach the magnetic lanyard to the cover and wear it around your neck as a pendant.
- To switch back to a wristwatch, remove the watch from the cover and re-attach your watch bands.
Your device remains fully functional for SOS calls, GPS tracking, and reminders—just in a form that suits your lifestyle and comfort needs.
Watch our demo video via THIS LINK.
Can you show me how to change my watch band to the silicone cover?
Watch our short step by step video guide showing how to remove the bands and fit the cover.
8 Reasons Why the mCareWatch 241SE is Your Best Choice for Personal Safety
1. Unparalleled Security
mCare Digital is ISO27001 certified, ensuring your personal data is protected by industry-leading practices.
2. Data Sovereignty
All user data is stored locally in Australia, guaranteeing compliance with Australian privacy laws and reducing the risk of data breaches.
3. 13+ Years of Expertise
With over a decade of experience in personal safety technology, mCare Digital has refined its products based on real-world feedback and technological advancements.
4. CHOICE Reviewed
Independently evaluated by CHOICE, Australia’s leading consumer advocacy group, validating its quality and reliability.
5. Award-Winning Design
Recognised for its innovative approach to personal safety, the mCareWatch has received multiple industry awards for its user-friendly design and functionality.
By introducing the silicone cover, the mCareWatch 241SE can also be worn as a pendant. Check out more details via this link.
6. Trusted by Government
Chosen by various government agencies and departments, underscoring its reliability and effectiveness in providing personal emergency solutions.
7. Best-in-Class-Geo-Fence Feature
Offers the easiest to use and reliable geo-fencing feature in its class, as recognised by independent reviews, ensuring precise location-based alerts for enhanced safety.
8. Free local tech support
We understand sometimes you just need to speak to someone about an issue you’ve encountered. We’ve got you covered.
A closer look at the mCareWatch 241SE
A video demostration of the mCareWatch 241SE
‘Val Lehman (Bea Smith from ‘Prisoner’) talks about using the mCareWatch’
Comparison table and dimensions
Quick and easy to recharge
The mCareWatch 241SE Recharger: How it works
- Easy to use Magnetic Recharger Base
- USB cable and power adaptor
- Fully recharger in just over 1.5 hours
- Will automatically power on if flat when placed on recharger
mCare Digital Mobile App and Platform
Realtime location finder for Anywhere, Anytime, Connected Caring™
The mCare Digital smartphone app is the go-anywhere companion to the mCareWatch 241SE. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCare® online platform and pinpoint the wearer’s position to within a few metres.
The mCare Digital app works with any iPhone or Android smartphone.
It links with the ConnectiveCare® platform to give you:
+ Remote Watch Status
+ Geo-fence Detection
+ GPS Location
+ Tailored Medication Reminders
+ SOS Emergency Alarms
+ Receive Low Battery Alerts
The mCareWatch personal emergency alarm is Dementia Choice Accredited
Products endorsed by Dementia Choices are designed to create a dementia-friendly environment, allowing people with dementia to live as independently as possible for as long as possible.
mCareWatch wins international innovation award in Singapore
mCare Digital was the winner of the Innovation of the Year award with its hero product, mCareWatch in the category of ‘Assistive Living Technology’.
Managing Director, Peter Apostolopoulos accepted the award on behalf of the team on the 9th of May, 2024 in Singapore at the 12th Asia Pacific Eldercare Innovation Awards.
On Display
Demo Locations Around Australia (by appointment only)
NSW & ACT
mCare Digital Pty Ltd Head Office Unit 109, 46-50 Kent Rd Mascot, NSW 2020. Note: Entry to our office is from the Coward Street, Mascot side. Tel: 02 80464860.
Monday – Friday 10:00am – 2:00pm. Our office is not a shop front and appointments must be made to view our products.
Independent Living Centre NSW Westpoint, Shop 4019, Level 4, 17 Patrick St, Blacktown NSW 2148 Tel: 02 99125800
ACT Variant Solutions PO Box 267, Gungahlin, ACT 2912 Contact: Greg Jones Mobile: 0488 241 522
VIC
mCare Digital Victoria
For Demonstrations of our products please call 1300 188 557 or Email: info@mcaredigital.com.au to setup an appointment
SA
mCare Digital South Australia
For Demonstrations of our products please call: 1300 188 557 or Email: info@mcaredigital.com.au to setup an appointment
TAS
Independent Living Centre (ILC)
275 Wellington Street, South Launceston, Tasmania Tel: 1300 885 886. Open 9am -5pm Weekdays.
WA
Guardian Safety Pendants
6/26 Dugdale St, Warwick WA 6024 TEL: (08) 6336 9448 Open: Monday – Friday 9am -5pm
email: info@guardiansp.com.au
CODE W
mobile: 0420244004
email: sandra.codew@gmail.com
website: codewpersonalalarms.com
Opening hours Mon-Fri 9am-6pm
Indigo Solutions The Niche, Suite A, 11 Aberdare Road, Nedlands, Western Australia, 6009 Tel: 08 93810600 www.indigosolutions.org.au
Frequently Asked Questions
What are the colour options for the mCareWatch-241SE?
The mCareWatch-241 is available in black (matte) and white with rose bezel, and a number of watch bands are available. Check our shop for options.
How long does the battery last on the mCareWatch-241SE?
Depending on what features have been activated – the battery should last around 3 days. Please note, a poor mobile signal will drain the battery quickly.
NOTE: If the fall detection feature is switched on, the battery will last less than the 3 days and require more frequent recharging of the device.
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCare®)
You can have up to three (3) carers log into the mobile app or ConnectiveCare web dashboard.
Is the mCareWatch-241SE water resistant and can I wear it in the shower or while swimming?
The mCareWatch is rated IP67 water resistant and dust resistant which means it can be worn in the shower but not in the bath or while swimming.
What is the difference between the mCareWatch MW-241SE and the mCareWatch G11?
The mCareWatch 241SE is our basic entry level personal alarm with SOS call, GPS, basic reminders and three (3) days battery life. Smaller and lightweight, it is suitable for someone who prefers a basic smartwatch alarm that can trigger an SOS call when needed.
The mCareWatch G11 is our advanced smartwatch personal alarm with more features such as fall detection, non-movement, unlimited reminders, voice assist for SOS and available in different languages.
Please review the comparison table here (link to the comparison table)
What if I need to get in touch with the mCare Digital team urgently? Can I do that outside of business hours?
In short, no.
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The Customer Care team is available by phone (1300 188 557) Monday to Friday, from 9am to 6pm AEST.
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Customers can contact support during these hours for assistance with device issues, questions about features, or help with the ConnectiveCare
platform.
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If you need to contact mCare Digital outside of regular business hours, you can leave a message or send an enquiry to help@mcaredigital.com.au The Customer Care team will respond to your request during the next business day.
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There is no emergency or 24/7 support included with self monitoring plans. For urgent issues outside business hours, customers and their families must rely on their own emergency contacts or local emergency services.
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SOS calls and alerts generated by the device will be directed to the pre-set family or carer contacts, not to a professional monitoring centre.
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Any technical or account-related support requests made outside business hours will be addressed once the support team is next available.
What is the difference between the Personal Family Response and 24/7 Monitoring Service?
The Service plans marked as Personal Family Response rely on family or/and friends to provide support to their loved ones if an emergency arises. For this reason, emergency contacts are programmed into the device at set up based on the information you provide through a set up form we ask you to complete after purchase. A call is initiated according to a rotating protocol to contact the first number and if that number doesn’t pick up, the call then gets allocated to the 2nd number etc. until such time someone picks up the call.
If you’d rather have 24/7 monitoring available in case of emergencies, selecting the option that includes a 24/7 monitoring service would be the right choice at the time of purchase. These plans are more expensive, yes, but they offer a service by a monitoring provider, which is available 24/7.
What happens when the SOS button is pressed?
The wearer can activate an SOS emergency voice call by simply pressing and holding down the right hand button for 3 seconds.
When the SOS call is activated, the watch will automatically dial the primary carer’s contact number (mobile or landline), and the carer will answer the call and speak to the watch wearer. If the first SOS contact does not answer their phone within 10 seconds, the watch will then start to call SOS contact 2 and so on until the SOS call is answered.
The carers (family and friends of the wearer) that have downloaded the mCare Digital Mobile app can also receive an alert on their smartphone with a map location of the wearer when the SOS button was activated.
Is it safe to wear the mCareWatch-241SE on the wrist?
The mCareWatch has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.
Will my mum/dad have to carry a smartphone around with the watch?
No, the mCareWatch-241SE is a connected 4G device with its own SIM card and can operate without a smartphone. If your loved one has a smartphone, they could look at the watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
What type of warranty do you offer with the mCareWatch-241SE?
We offer a 12 months warranty on the mCareWatch-241SE. Please review the warranty conditions under our Terms and Conditions.
Can I change the watch face?
The mCareWatch-241SE has three watch faces to choose from and each watch face also includes the heart rate and step counter.
Have you taken cybersecurity into consideration?
mCare Digital appointed Gridware Cybersecurity, an independent cyber security specialist, to conduct vulnerability/penetration testing for the mCareWatch and mCareMate Pendant Alarm devices.
The purpose was to evaluate the physical devices and application layer security with regards to best practice security standards. Both devices have passed all tests and met these standards.
Pre-purchase questions
How are credit card payments processed?
We use STRIPE as our online payment gateway. If you have any questions or need any assistance with your payment, please call 1300 188 557.
What details will appear on my credit card statement?
The name displayed on your transaction credit card statement will be ‘MCAREWATCH’
How will it be delivered?
We use Australia Post to deliver every order within Australia with Express Post delivery. When the device has been dispatched you will receive an email confirming package is on its way with a tracking number.
How long does it take from ordering and payment to receiving the Watch?
Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to ten (10) business days and up to ten (14) business days for deliveries to WA, SA and NT.
Post-purchase questions
Will the mCareWatch-241SE work overseas?
Yes, the watch will work overseas however, you will need to add a separate SIM card with global roaming. Please note the mCare SIM card will not work overseas.
What do I need to program and set up on the watch before it is ready for use?
When you purchase the mCareWatch, you will receive the device with a pre-installed SIM card that that is ready for use. The SOS contacts and Speed dial contacts will be pre-programmed and ready for use when it arrives. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP.
What does my SIM card Data Plan include and what are my responsibilities?
The BASIC service plan includes a SIM card with 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.
The STANDARD and PREMIUM Service Plans include unlimited voice calls and 1GB of data per month. Additional charges apply if you exceed the 1GB of data per month.
Product questions
If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
All purchases are final and no refund will be given for unused portions of your service subscription plan.
What are the payment options available?
All payments are made via credit card using the STRIPE payment gateway.
Call us on 1300188557 and we can take your order over the phone
Is it difficult to use the watch?
The watch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation.
The watch has its own mobile number that anyone can call and speak to the watch wearer. When the watch’s mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen.
When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate. The SOS emergency contact, family speed dial contact numbers, customised medication, appointment reminders and geo-fence are all activated by the carers via the ‘mCare Digital’ Mobile App.
Do I need to use the Mobile App?
The Carer’s Mobile APP will be required for family or friends that would like to connect with the watch or update contacts and settings on the device.
When you download the Mobile APP (iOS and Google Play), as a carer you will have access and be able to update the SOS contacts, Speed Dial contacts and turn on or switch off any feature.
Is the mCareWatch-241SE available in other languages?
The mCareWatch display (time, date and all notifications) can be displayed in the following languages: English, Spanish, German, Italian, French, Russian, Turkish and Dutch.
What is battery life and how often does that watch need to be recharged?
The battery will last 3 days depending on what features are active and the usage of the watch. Other features such as the non-movement and geo-fence will also drain the watch’s battery. Please note, a poor mobile signal will also drain the battery.
How do you recharge the watch battery and how long does to take to recharge?
The mCareWatch comes with an easy-to-use magnetic charging base with USB cable, and standard charger (5 V/1 A) to charge your watch.
NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.
How does the wearer make a call out from the watch?
The wearer can make a call out by swiping the watch screen down and clicking on the ‘Contacts’. This will display the speed dial contacts pre-set on the watch.
To call a contact simply press and hold down the speed dial contact and the watch will automatically dial that contact’s number.
Call Us
1300 188 557
Email Us
help@mcaredigital.com.au
Office
AXIS Building. Level 1, Suite 109
46-50 Kent Rd, Mascot, NSW 2020 Australia
(entry to office from Coward Street)
To view our products you must make an appointment by calling our office during office hours. (Monday to Friday 10:00am – 2:00pm)