mCareWatch 241SE
Introducing the mCareWatch 241SE, our streamlined and affordable mobile wearable personal alarm. Designed for simplicity and reliability, this entry-level device offers essential safety features in an easy-to-use package.
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Introducing the mCareWatch 241SE
The mCareWatch 241SE is a small device with a big impact offering a peace of mind in moments of vulnerability. For the elderly, people with disability, or anyone who may face danger or medical emergencies alone, the mCareWatch 241SE acts as a vital lifeline. With the press of a button, this personal emergency alarm connects individuals to help, transforming fear into action and isolation into reassurance. And NOW with the option to wear it as a PENDANT.
We may never know how many tragedies are prevented by the quick response these alarms trigger. But for those who carry them, and for the loved ones who worry less because of them, the impact is profound. It’s not just about being safe. It’s about feeling safe. And that makes all the difference.
mCareWatch 241SE
$399
Service Plans
You’ll need a service plan to activate the mCareWatch 241SE. Monthly and Annual Plans available. Device + service plan bundles shown at checkout.
PERSONAL FAMILY RESPONSE
$35 per month ORSAVE $146 WITH THE ANNUAL PLAN
24/7 PROFESSIONAL MONITORING
$59 per month ORSAVE $185 WITH THE ANNUAL PLAN
mCareWatch 241SE Features & Benefits
Empowering Independence with Essential Safety.
The mCareWatch 241SE is our entry-level personal emergency alarm, designed to provide fundamental safety and peace of mind for those who need it most. This simple yet effective device supports independence and confidence in daily life.
Perfect for:
- someone who prefers a smaller watch
- Seniors living independently
- Individuals with early-stage dementia or mild cognitive impairment
- People with mobility issues who want a simple emergency alert system
- Individuals new to smart technology who prefer a straightforward device
- Those who primarily need the SOS button and basic GPS tracking
Whether you’re an older adult wanting to maintain your independence, a person managing a disability, or a caregiver looking for a reliable way to stay connected, the mCareWatch 241SE provides the essential safety features you need without the unnecessary complexity.
Is the mCareWatch 241SE suitable for someone with dementia?
Below are four questions that you should be able to answer “YES” to, before you purchase the mCareWatch-241.
1. Does the potential user normally wear a watch?
Why? This will make it easier for the user to swap from their existing watch to the mCareWatch 241SE.
2. Does the mCareWatch 241SE look like a watch they would be happy to wear?
Why? The mCareWatch 241SE looks similar to the Apple Watch and smaler than the mCareWatch G11. It’s suitable for those with smaller wrists and who prefer a more lightweight smartwatch.
3. Are they likely to keep wearing the watch if they don't comprehend/recall why they have it?
Why? It’s important the user wears the watch to benefit from our service.
4. Will they remember to put the watch on if it has been on the recharger?
If the answer is “NO”, is there a carer/family member who can and will be responsible for charging the watch every day?
If you’ve answered YES to all four questions, the mCareWatch 241SE is likely to be suitable for use.
Set up and ready to use
All devices are pre-set with the SOS contacts, a SIM card is pre-installed and device is ready to use.
How will that benefit me?
No need for carers to pre-set contacts, install SIM card and add credit. Device is ready to use and will operate as required with no need to monitor SIM card credit nor setup SOS contacts by sending SMS commands which may compromise your security and personal data.
Magnetic recharger base
Every watch includes an easy-to-use Magnetic Recharger base, USB cable and power adaptor.
How will that benefit me?
Simple, quick, and easy to charge will ensure the wearer or carer will have no issue making sure their watch is recharged and ready to use.
Auto answer and chat
Any pre-set contact listed on the device can call into the device, ring once and then auto-answer with the caller able to speak to the wearer.
How will that benefit me?
No requirement for the wearer to touch any buttons to answer an incoming call and especially if the wearer is incapacitated and unable to press any buttons.
GPS and Wi-Fi location tracking
Device includes GPS and Wi-Fi technologies, which provide the location of the wearer via the carer’s web portal and mobile app.
How will that benefit me?
Ability to locate the wearer both outdoors and indoors via an easy-to-use web portal and mobile app and no requirement to send SMS text command message to receive map location (like other pendants).
Medication and task reminders
Carers can setup customised medication and task reminders for the wearer (via carer’s Mobile App).
How will that benefit me?
Device will automatically send and notify wearer of any medication and task reminders.
Long battery life
With default settings the device can achieve 3 days battery life.
How will that benefit me?
Wearer will not need to recharge their device every day which is common for 4G smartwatch devices.
Geo-fence
Rated # 1 Geo-fence in the CHOICE ‘Personal Alarms Review’, you can set up a geo-fence perimeter.
How will that benefit me?
mCare Geo-fence feature will send an alert to the SOS contacts when the device exits the pre-set geo-fence zone, which can be configured on the web portal.
Provides an alert notification to nominated SOS contacts when the wearer exits the geo-fence. SOS contacts will also receive an alert when the device is back inside of the geo-fence.
4G mobile network coverage
Every device has a pre-installed SIM card with a mobile number.
How will that benefit me?
Wearer will not need to carry a smartphone around with them. The watch is standalone mobile phone can make and receive calls.
Automatic SOS calls to pre-set contacts
Up to three contact numbers (mobile or landline) can be pre-set on the device, when the SOS button is activated.
How will that benefit me?
Device automatically dials the pre-set contacts and also will provide an alert (SMS) to pre-set contacts when an SOS call was made.
On demand location
The carer’s web portal and mobile app can provide the latest location of the wearer by simply pressing the on demand button.
How will that benefit me?
Carers can receive the real-time location of the wearer within seconds.
Carer's web-portal & mobile app
Access to mCare’s ConnectiveCare web portal and Mobile app, which allows carers to connect and access the device anywhere and anytime.
How will that benefit me?
Unlike other personal alarms, carers are able to change, update and configure the device settings via the web portal and not by sending SMS commands, which are a security flaw and allow anyone else to access the device information and location details.
Anti-disturb call block feature
The device can be set to only allow incoming calls from the pre-set and authorised contacts.
How will that benefit me?
Eliminates spam calls from unauthorised callers (e.g. telemarketers).
Speed dial contacts
Wearer can automatically call pre-set contacts by pressing on Speed dial contact name and number.
How will that benefit me?
Device will automatically dial the Speed Dial contacts, making it easy for wearer to get in contact with loved one or carer.
Water resistant
IP67 shower proof
How will that benefit me?
The mCareWatch is water resistant and can be worn in the shower.
Silicone cover for mCareWatch 241SE (Pendant option)
More ways to wear your mCareWatch 241SE.
The new mCareWatch silicone cover gives you the flexibility to wear your device as a watch or a pendant, whichever suits your comfort, lifestyle, or mobility needs.
Simply remove the watch bands, place your mCareWatch 241 into the silicone cover, and connect the included magnetic lanyard to wear it safely around your neck.
PRICED AT $35
Key benefits
- Wear it your way: switch between watch and pendant depending on comfort and routine.
- Easy changeover: remove the watch bands, place the watch into the silicone cover, then attach the magnetic lanyard.
- Comfortable and discreet: a simple alternative for all-day wear.
- Great for accessibility: ideal for people who find wrist straps uncomfortable or prefer a pendant style for quicker access.
- Durable Design – High-quality silicone construction in sleek black finish.
What you get
- Black silicone cover (compatible with mCareWatch 241SE).
- Designed to work with a magnetic lanyard pendant-style (included).
FAQs
How to use the silicone cover?
- Remove the watch bands from your mCareWatch 241.
- Slide the watch face securely into the silicone cover until it sits firmly in place.
- Attach the magnetic lanyard to the cover and wear it around your neck as a pendant.
- To switch back to a wristwatch, remove the watch from the cover and re-attach your watch bands.
Your device remains fully functional for SOS calls, GPS tracking, and reminders—just in a form that suits your lifestyle and comfort needs.
Watch our demo video via THIS LINK.
Can you show me how to change my watch band to the silicone cover?
Watch our short step by step video guide showing how to remove the bands and fit the cover.
8 Reasons Why the mCareWatch 241SE is Your Best Choice for Personal Safety
1. Unparalleled Security
mCare Digital is ISO27001 certified, ensuring your personal data is protected by industry-leading practices.
2. Data Sovereignty
All user data is stored locally in Australia, guaranteeing compliance with Australian privacy laws and reducing the risk of data breaches.
3. 13+ Years of Expertise
With over a decade of experience in personal safety technology, mCare Digital has refined its products based on real-world feedback and technological advancements.
4. CHOICE Reviewed
Independently evaluated by CHOICE, Australia’s leading consumer advocacy group, validating its quality and reliability.
5. Award-Winning Design
Recognised for its innovative approach to personal safety, the mCareWatch has received multiple industry awards for its user-friendly design and functionality.
By introducing the silicone cover, the mCareWatch 241SE can also be worn as a pendant. Check out more details via this link.
6. Trusted by Government
Chosen by various government agencies and departments, underscoring its reliability and effectiveness in providing personal emergency solutions.
7. Best-in-Class-Geo-Fence Feature
Offers the easiest to use and reliable geo-fencing feature in its class, as recognised by independent reviews, ensuring precise location-based alerts for enhanced safety.
8. Free local tech support
We understand sometimes you just need to speak to someone about an issue you’ve encountered. We’ve got you covered.
A closer look at the mCareWatch 241SE
A video demostration of the mCareWatch 241SE
‘Val Lehman (Bea Smith from ‘Prisoner’) talks about using the mCareWatch’
A closer look at the mCareWatch 241SE
Compare the mCareWatch 241SE (Essential), mCareWatch Dual 261 (Everyday) and mCareWatch G11 (Advanced) personal emergency alarms. All three models offer emergency SOS contacts, location services and 4G connectivity. Compare their prices, battery life, automatic fall detection, alerts and health and activity features to understand the differences.
On mobile: Swipe across to compare all mCareWatch models →
| FEATURES |
mCareWatch 241SE ESSENTIAL |
mCareWatch Dual 261 EVERYDAY |
mCareWatch G11 ADVANCED |
|---|---|---|---|
| Device price (mCare set-up) | $399 | $449 | $499 |
| Monthly plan cost | $39/month | $39/month | $55/month |
| Annual plan cost | $299/year Save $169 |
$299/year Save $169 |
$475/year Save $185 |
| Battery life | 3 days | 2 days | 2 days |
| Device weight | 42 grams | 42 grams | 57 grams |
| Silicone cover for pendant-style wear | Yes Available for $35 |
Yes Included |
No |
| Maximum emergency SOS contacts | Up to 3 contacts | Up to 6 contacts | Up to 6 contacts |
| Web portal and app licences included | 3 licences | 6 licences | 6 licences |
| Network and location connectivity | 4G, GPS and Wi-Fi (Wi-Fi for location services only) | 4G, GPS and Wi-Fi (Wi-Fi for location services only) | 4G, GPS, Wi-Fi and Bluetooth |
| Monthly mobile data allowance | 25 MB/month | 25 MB/month | 1 GB/month |
| Outgoing voice call allowance | 20 minutes/month | 20 minutes/month | 35 minutes/month |
| Automatic fall detection (FallProtect™) | No | Yes FallProtect™ |
Yes FallProtect™ |
| Non-movement alerts | No | Yes | Yes |
| Geofencing and location boundary alerts | Basic geofencing | Advanced geofencing | Advanced geofencing |
| Speed dial contacts | No | Yes | Yes |
| Detachable watch bands | Yes | Yes | Yes |
| Heart rate monitoring | Basic heart rate monitoring | Basic heart rate monitoring | Advanced continuous heart rate monitoring |
| Pedometer and step tracking | Basic pedometer | No | Advanced pedometer with customisable alerts |
| Blood oxygen monitoring | No | Yes Observational only |
Yes Observational only |
| Medication reminders | Basic medication reminders | Up to 3 medication reminders | Unlimited medication reminders with text-to-speech |
Quick and easy to recharge
The mCareWatch 241SE Recharger: How it works
- Easy to use Magnetic Recharger Base
- USB cable and power adaptor
- Fully recharger in just over 1.5 hours
- Will automatically power on if flat when placed on recharger
mCare Digital Mobile App and Platform
Realtime location finder for Anywhere, Anytime, Connected Caring™
The mCare Digital smartphone app is the go-anywhere companion to the mCareWatch 241SE. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCare® online platform and pinpoint the wearer’s position to within a few metres.
The mCare Digital app works with any iPhone or Android smartphone.
It links with the ConnectiveCare® platform to give you:
+ Remote Watch Status
+ Geo-fence Detection
+ GPS Location
+ Tailored Medication Reminders
+ SOS Emergency Alarms
+ Receive Low Battery Alerts
The mCareWatch personal emergency alarm is Dementia Choice Accredited
Products endorsed by Dementia Choices are designed to create a dementia-friendly environment, allowing people with dementia to live as independently as possible for as long as possible.
Excellence in Innovation Finalist at the Business NSW 2026 Awards
mCare Digital has been recognised as a Regional Finalist in the Excellence in Innovation category at the 2026 Business NSW Sydney Business Awards.
This category recognised mCare Digital’s work over the years in personal safety, staff safety, lone worker protection, and support for people affected by family and domestic violence – including the mCareWatch 241SE, a discreet wearable duress alarm that lets someone raise an SOS at the touch of a button, no matter where they are.
On Display
Demo Locations Around Australia (by appointment only)
NSW & ACT
mCare Digital Pty Ltd Head Office Unit 109, 46-50 Kent Rd Mascot, NSW 2020. Note: Entry to our office is from the Coward Street, Mascot side. Tel: 02 80464860.
Monday – Friday 10:00am – 2:00pm. Our office is not a shop front and appointments must be made to view our products.
Independent Living Centre NSW Westpoint, Shop 4019, Level 4, 17 Patrick St, Blacktown NSW 2148 Tel: 02 99125800
ACT Variant Solutions PO Box 267, Gungahlin, ACT 2912 Contact: Greg Jones Mobile: 0488 241 522
VIC
mCare Digital Victoria
For Demonstrations of our products please call 1300 188 557 or Email: info@mcaredigital.com.au to setup an appointment
SA
mCare Digital South Australia
For Demonstrations of our products please call: 1300 188 557 or Email: info@mcaredigital.com.au to setup an appointment
TAS
Independent Living Centre (ILC)
275 Wellington Street, South Launceston, Tasmania Tel: 1300 885 886. Open 9am -5pm Weekdays.
WA
Guardian Safety Pendants
6/26 Dugdale St, Warwick WA 6024 TEL: (08) 6336 9448 Open: Monday – Friday 9am -5pm
email: info@guardiansp.com.au
CODE W
mobile: 0420244004
email: sandra.codew@gmail.com
website: codewpersonalalarms.com
Opening hours Mon-Fri 9am-6pm
Indigo Solutions The Niche, Suite A, 11 Aberdare Road, Nedlands, Western Australia, 6009 Tel: 08 93810600 www.indigosolutions.org.au
Frequently Asked Questions
BATTERY LIFE & CHARGING
Q: How long does the mCareWatch 241SE battery last?
A: The mCareWatch 241SE can achieve up to three days of battery life, depending on which features are active and how the device is used. Features such as geo-fencing and non-movement alerts can increase battery consumption. Poor mobile reception can also drain the battery more quickly. If fall detection is enabled, more frequent charging may be required.
Q: How do I recharge the mCareWatch 241SE?
A: The mCareWatch 241SE includes an easy-to-use magnetic charging base, USB cable and standard 5V/1A power adapter. The device can fully recharge in approximately 1.5 hours. Always charge the watch in a cool, dry place and ensure the charging contacts are clean and dry.
SAFETY & EMERGENCY FEATURES
Q: What happens when the SOS button is pressed?
A: The wearer can activate an SOS emergency voice call by pressing and holding the button on the right-hand side of the watch for three seconds. The watch automatically calls the primary nominated emergency contact. If the first contact does not answer within approximately 10 seconds, it proceeds to the next contact until someone answers. Carers using the mCare Digital mobile app can also receive an SOS notification with the wearer’s location.
Q: Is the mCareWatch 241SE water resistant?
A: Yes. The mCareWatch 241SE has an IP67 water and dust resistance rating. It can be worn in the shower but should not be worn while bathing or swimming.
Q: Is the mCareWatch 241SE safe to wear?
A: The mCareWatch has been tested against applicable Australian communications and telecommunications requirements, including standards administered by the Australian Communications and Media Authority (ACMA).
Q: What is the difference between the mCareWatch 241SE and the mCareWatch G11?
A: The mCareWatch 241SE is our streamlined, entry-level personal emergency alarm, offering SOS calling, GPS location tracking, reminders and up to three days of battery life. Its smaller, lightweight design is suitable for people who prefer a simple personal alarm. The mCareWatch G11 is our more advanced smartwatch alarm, offering additional features such as fall detection, non-movement monitoring, expanded reminders, voice assistance and a wider range of language options. You can compare the models using our product comparison table.
Q: How does mCare Digital protect customer information?
A: mCare Digital has engaged independent cybersecurity specialists, including Gridware Cybersecurity, to conduct vulnerability and penetration testing on its personal alarm devices and applications. The company also maintains ISO 27001 certification for information security management.
CONNECTIVITY & CARER SUPPORT
Q: How many carers can access ConnectiveCare®?
A: Up to three carers can log into the mCare Digital mobile app or ConnectiveCare® web dashboard to access the watch’s information and manage settings.
Q: Does the wearer need a smartphone?
A: No. The mCareWatch 241SE is a standalone 4G device with its own SIM card and mobile number. It can make and receive calls without being connected to a smartphone. Family members and carers can use the mCare Digital mobile app or ConnectiveCare® platform to manage the device remotely.
Q: What is the difference between Personal Family Response and 24/7 Professional Monitoring?
A: Personal Family Response relies on nominated family members or friends to respond when an SOS alert is activated. The watch automatically calls the programmed contacts in sequence until someone answers. With 24/7 Professional Monitoring, emergency alerts are directed to a professional monitoring provider available around the clock. Professional monitoring plans have a higher subscription cost.
Q: Do carers need to use the mobile app?
A: The mCare Digital mobile app allows nominated carers to connect with the watch, update SOS and speed-dial contacts, manage settings and enable or disable supported features. The app is available for compatible iOS and Android smartphones.
Q: Will the mCareWatch 241SE work overseas?
A: The mCareWatch 241SE may work overseas with a separate compatible SIM card that supports international roaming. The standard mCare SIM card does not operate overseas. Contact mCare Digital before travelling to discuss compatibility and setup requirements.
Q: Can I contact mCare Digital outside business hours?
A: The Customer Care team is available on 1300 188 557, Monday to Friday, 9am–6pm AEST. Outside these hours, customers can leave a message or email help@mcaredigital.com.au for assistance on the next business day. Technical support is not a 24/7 emergency service. Customers using Personal Family Response rely on their nominated emergency contacts for SOS responses.
USING YOUR MCAREWATCH
Q: What colour options are available for the mCareWatch 241SE?
A: The mCareWatch 241SE is available in matte black and white with a rose-coloured bezel. A range of interchangeable watch bands is also available. Visit our online shop to explore the options.
Q: Can I change the watch face?
A: Yes. The mCareWatch 241SE offers three watch-face options, each displaying information such as heart rate and step count.
Q: Is the mCareWatch 241SE easy to use?
A: Yes. The mCareWatch 241SE is designed to be straightforward for the wearer. In an emergency, they simply press and hold the SOS button to call for assistance. The watch also has its own mobile number, allowing family members and carers to call the wearer directly. Incoming calls can be answered using the green handset icon on the screen, with two-way communication through the built-in speaker and microphone.
Q: Is the mCareWatch 241SE available in different languages?
A: Yes. The mCareWatch 241SE supports English, Spanish, German, Italian, French, Russian, Turkish and Dutch. The selected language can be used for the watch display, including the time, date and notifications.
Q: How can the wearer make an outgoing call?
A: The wearer can swipe down on the watch screen and select Contacts to display the pre-programmed speed-dial contacts. Pressing and holding a contact automatically dials that person’s number.
Q: Does the mCareWatch 241SE arrive ready to use?
A: Yes. The mCareWatch 241SE arrives with a pre-installed SIM card and pre-programmed SOS and speed-dial contacts, based on the information supplied during setup. Carers can subsequently update contact numbers and settings through the mCare Digital mobile app.
WEARING YOUR MCAREWATCH AS A PENDANT
Q: Can the mCareWatch 241SE be worn as a pendant?
A: Yes. The mCareWatch 241SE can be worn as either a wristwatch or a pendant using the compatible silicone cover and magnetic lanyard. This provides an alternative for people who find wrist straps uncomfortable or prefer wearing their personal alarm around their neck.
Q: How do I change the mCareWatch 241SE from a watch to a pendant?
A: Remove the watch bands, slide the device securely into the silicone cover and attach the magnetic lanyard. To switch back to a wristwatch, remove the device from the cover and reattach the watch bands. The device retains its SOS calling, GPS tracking and reminder functions.
Q: Is there a video showing how to fit the silicone pendant cover?
A: Yes. You can watch our video demonstration showing how to remove the watch bands and fit the silicone cover. The demonstration is also linked in the pendant section of this product page.
ORDERING, DELIVERY & WARRANTY
Q: What warranty does the mCareWatch 241SE include?
A: The mCareWatch 241SE includes a 12-month warranty, subject to mCare Digital’s warranty terms and conditions.
Q: How are credit card payments processed?
A: mCare Digital uses Stripe as its secure online payment gateway. Customers can also call 1300 188 557 for assistance with their purchase.
Q: What will appear on my credit card statement?
A: Payments will appear under the name MCAREWATCH.
Q: What payment options are available?
A: Online payments are processed by credit card through Stripe. Customers can also contact mCare Digital on 1300 188 557 to place an order over the phone.
Q: How will my mCareWatch 241SE be delivered?
A: Orders within Australia are delivered through Australia Post Express Post. Once the device has been dispatched, customers receive an email confirming shipment and providing a tracking number.
Q: How long does delivery take?
A: Following payment and order processing, delivery to Australia’s eastern states generally takes 7–10 business days. Deliveries to Western Australia, South Australia and the Northern Territory may take up to 14 business days.
Q: What is included in the mCareWatch 241SE service plan?
A: A service plan is required to activate the mCareWatch 241SE. Current options include Personal Family Response and 24/7 Professional Monitoring, with monthly and annual subscriptions available. Service inclusions, call allowances and data limits depend on the selected plan. Please review the current service plan details before purchasing.
Q: Can I cancel an annual service plan and receive a refund?
A: The published policy states that unused portions of prepaid annual service subscriptions are non-refundable. Please review the latest Terms and Conditions or contact mCare Digital to discuss your circumstances.
Call Us
1300 188 557
Email Us
help@mcaredigital.com.au
Office
AXIS Building. Level 1, Suite 109
46-50 Kent Rd, Mascot, NSW 2020 Australia
(entry to office from Coward Street)
To view our products you must make an appointment by calling our office during office hours. (Monday to Friday 10:00am – 2:00pm)