mCareWatch
By purchasing the mCareWatch, you are not only getting Australia’s number one (CHOICE reviewed) 4G SIM-enabled personal emergency smart watch, but also the peace of mind knowing your loved one is wearing the watch that can contact you anytime and call for help when required.
Introducing the mCareWatch
The mCareWatch is connected to a software platform called ConnectiveCare®, which is 100% owned, managed and maintained by the team at mCare Digital. Your personal information therefore is protected and safe.
Prices start at $499 for the mCareWatch personal alarm – we program, set up and activate your watch prior to shipping. This way taking the guess work out of ‘getting started’ with the watch arriving ready to use. Based on your service selection, additional mobile service charges and shipping fees apply. Check out the shop for more details.
mCareWatch
$499
*price of the device only
Plus select a Monthly or Annual Service Plan
- Our mCareWatch was selected as a finalist in the ‘Best Assistive Technology Product’ category at the ‘Australian Disability Service Awards’
- Award based on the best product offering the latest innovation, excellent building quality, reliability and function
- At the Awards Ceremony, mCareWatch was a runner up (April 2022)
Quick and easy to recharge
The mCareWatch Recharger: How it works
- Easy to use Magnetic Recharger stand
- Extra long (1 metre) USB cable and power adaptor
- Fully recharged in just over 1 hour
- Battery % displayed on watch while on the recharger
- Will automatically power on if flat when placed on the recharger
Features & Benefits
Everybody deserves to live their potential regardless of their limitations.
The mCareWatch personal alarm has been successfully integrated into lives of families with disabled children and young adults, dementia patients and adults who acquired a disability later in life. As a registered NDIS provider, we’ve helped thousands of people with disability live a fulfilling life.
In addition, the mCareWatch has been supporting the elderly live independently and with confidence knowing they have access to loved ones and emergency services when required.
Is the mCareWatch suitable for someone with dementia?
Below are four questions that you should be able to answer “YES” to, before you purchase the mCareWatch.
1. Does the potential user normally wear a watch?
Why? This will make it easier for the user to swap from their existing watch to the mCareWatch.
2. Does the mCareWatch look like a watch they would be happy to wear?
Why? The mCareWatch looks like a sports watch and is larger than a traditional female watch. If they prefer smaller size watches than it may become an issue to convince them to start wearing the mCareWatch.
3. Are they likely to keep wearing the watch if they don't comprehend/recall why they have it?
Why? It’s important the user wears the watch to benefit from our service.
4. Will they remember to put the watch on if it has been on the recharger?
If the answer is “NO”, is there a carer/family member who can and will be responsible for charging the watch every day?
If you’ve answered YES to all four questions, the mCareWatch is likely to be suitable for use.
Set up and ready to use
All devices are pre-set with the SOS contacts, a SIM card is pre-installed and device is ready to use.
How will that benefit me?
No need for carers to pre-set contacts, install SIM card and add credit. Device is ready to use and will operate as required with no need to monitor SIM card credit nor setup SOS contacts by sending SMS commands which may compromise your security and personal data.
Magnetic recharger stand
Every watch includes an easy-to-use our Patent pending Magnetic Recharger Stand, USB cable and power adaptor.
How will that benefit me?
Simple, quick, and easy to charge will ensure the wearer or carer will have no issue making sure their watch is recharged and ready to use.
Auto answer and chat
Any pre-set contact listed on the device can call into the device, ring once and then auto-answer with the caller able to speak to the wearer.
How will that benefit me?
No requirement for the wearer to touch any buttons to answer an incoming call and especially if the wearer is incapacitated and unable to press any buttons.
GPS and Wi-Fi location tracking
Device includes GPS and Wi-Fi technologies, which provide the location of the wearer via the carer’s web portal and mobile app.
How will that benefit me?
Ability to locate the wearer both outdoors and indoors via an easy-to-use web portal and mobile app and no requirement to send SMS text command message to receive map location (like other pendants).
Unlimited medication, task and appointment reminders
Carers have the ability to setup unlimited customised medication, task and appointment reminders for the wearer (via carer’s online portal). Reminders can also be setup as text to speech.
How will that benefit me?
Device will automatically send and notify wearer via a voice annoucement of any medication and appointment reminders.
Low battery alerts
If enabled and setup – all SOS contacts will receive SMS alert when the device battery is low and needs to be recharged.
How will that benefit me?
Helps carers to ensure the device is always recharged and ready for use if necessary.
Speed dial contacts
Wearer can automatically call up to 6 different contacts by pressing photo of their nominated Speed Dial contact (photos uploaded via carer’s online portal).
How will that benefit me?
Device will automatically dial the Speed Dial contacts, making it easy for wearer to get in contact with loved one or carer.
Geo-fence
Rated # 1 Geo-fence in the CHOICE ‘Personal Alarms Review’, you can set up a geo-fence perimeter.
How will that benefit me?
mCare Geo-fence feature will send an alert to the SOS contacts when the device exits the pre-set geo-fence zone, which can be configured on the web portal.
Provides an alert notification to nominated SOS contacts when the wearer exits the geo-fence. SOS contacts will also receive an alert when the device is back inside of the geo-fence.
4G mobile network coverage
Every device has a pre-installed SIM card with a mobile number.
How will that benefit me?
Wearer will not need to carry a smartphone around with them. The watch is standalone mobile phone can make and receive calls.
Automatic SOS calls to pre-set contacts
Up to six contact numbers (mobile or landline) can be pre-set on the device, when the SOS button is activated.
How will that benefit me?
Device automatically dials the pre-set contacts and also will provide an alert (SMS) to pre-set contacts when an SOS call was made.
On demand location
The carer’s web portal and mobile app can provide the latest location of the wearer by simply pressing the on demand button.
How will that benefit me?
Carers can receive the real-time location of the wearer within seconds.
Fall detection alert & sensitivity adjustment
When the device detects a fall, it will ask the wearer if they are OK and if they do not respond the device will automatically call the SOS preset contacts. NOTE: this feature will drain the battery and require more frequent recharging of the device. Important: This feature cannot detect all falls.
How will that benefit me?
The mCareWatch has an in-built fall detection sensor which can detect when the wearer has a fall. If it detects sudden movement, it will activate a voice command that says: “Fall detected. If you are OK, please tap the screen otherwise an SOS call with be made”.
The countdown will be 10 seconds and vibrate on the wrist.
If you don’t tap the screen/cancel the SOS, the watch will automatically make the SOS call to the first SOS contact.
SOS contacts can be called automatically without the wearer pressing any buttons, if the device detects a sudden fall. Device will also send an SMS alert to carers if it detects a fall. Carers can also adjust the sensitivity via the carer’s portal lowering the false positives that may be generated.
WHAT YOU NEED TO KNOW
Battery draining
The watch must remain operational throughout the day, which means it’s constantly active. This contributes to a quicker depletion of the battery, typically lasting between 10 to 12 hours.
Fall Detection Accuracy
The fall detection feature is dependent on the sensitivity of the sensors and the wearer’s specific situation. It might not always accurately identify every fall, leading to potential false negatives. This makes this feature a reliable companion, but it is not failsafe and cannot detect every fall.
Tips
It’s vital for users to view the fall detection feature as a valuable aid rather than a failsafe. Here are three features that can be used in conjunction with the fall detection to enhance your safety:
- SOS Calls: If the wearer is not incapacitated, they can activate an SOS call. When activated, the SOS button initiates calls to the pre-set SOS contacts in case of an emergency, ensuring immediate assistance.
- Automated Welfare Checks: Caregivers can set up automated welfare checks at regular intervals. The watch will ask the wearer, “Are you OK?” with the option to respond with a thumbs-up or thumbs-down. If the watch receives no response, it can trigger an SOS call.
- Non-Movement Feature: By activating the non-Movement feature, the watch monitors the wearer’s activity throughout the day. If it detects no movement or significant inactivity for a predefined time interval, such as 2 hours, it can initiate a welfare check and call for help if necessary.
Non-movement alerts
When the device detects no physical movement from the wearer, the watch will conduct a Welfare Check and make an SOS call if there is no response or acknowledgement from the wearer.
How will that benefit me?
If the wearer is incapacitated and unable to press the SOS button or respond to the welfare check, the watch will still be able to call the SOS contacts without the need for the wearer to press any buttons.
Carer's web-portal & mobile app
Access to mCare’s ConnectiveCare web portal and Mobile app, which allows carers to connect and access the device anywhere and anytime.
How will that benefit me?
Unlike other personal alarms, carers are able to change, update and configure the device settings via the web portal and not by sending SMS commands, which are a security flaw and allow anyone else to access the device information and location details.
Anti-disturb call block feature
The device can be set to only allow incoming calls from the pre-set and authorised contacts.
How will that benefit me?
Eliminates spam calls from unauthorised callers (e.g. telemarketers).
Water resistant
IP67 shower proof
How will that benefit me?
The mCareWatch is water resistant and can be worn in the shower.
mCareWatch demonstration videos
‘Val Lehman (Bea Smith from ‘Prisoner’) talks about using the mCareWatch’
The mCareWatch is available in different languages
In a world first, the mCareWatch is available in different languages, which means that the watch display (time and date on the screen), the notifications, alerts, appointments, task, and medication reminders are all communicated in these languages.
Languages Available:
ENGLISH
GREEK
HONG KONG CANTONESE
SIMPLIFIED CHINESE
GERMAN
FRENCH
SPANISH
ITALIAN
DUTCH
More languages coming soon
The mCareWatch personal emergency alarm is Dementia Choice Accredited
Products endorsed by Dementia Choices are designed to create a dementia-friendly environment, allowing people with dementia to live as independently as possible for as long as possible.
Mobile App and Platform
Realtime location finder for Anywhere, Anytime, Connected Caring™
The mCareWatch smartphone app is the go-anywhere companion to the mCareWatch. Through the app, using GPS, mobile phone and WiFi technologies, you can access the ConnectiveCare® online platform and pinpoint the wearer’s position to within a few metres.
The mCareWatch app works with any iPhone or Android smartphone.
It links with the ConnectiveCare® platform to give you:
+ Remote Watch Status
+ GPS Location
+ SOS Emergency Alarms
+ Geo-fence Detection
+ Tailored Medication Reminders
+ Receive Low Battery Alerts
How are we different?
On Display
Demo Locations Around Australia (by appointment only)
NSW & ACT
mCare Digital Pty Ltd Head Office Unit 109, 46-50 Kent Rd Mascot, NSW 2020. Note: Entry to our office is from the Coward Street, Mascot side. Tel: 02 80464860.
Monday – Friday 9:30am – 5:00pm. Our office is not a shop front and appointments must be made to view our products.
Independent Living Centre NSW Westpoint, Shop 4019, Level 4, 17 Patrick St, Blacktown NSW 2148 Tel: 02 99125800
ACT Variant Solutions PO Box 267, Gungahlin, ACT 2912 Contact: Greg Jones Mobile: 0488 241 522
VIC
mCare Digital Victoria
For Demonstrations of our products please call 1300 188 557 or Email: info@mcarewatch.com.au to setup an appointment
SA
mCare Digital South Australia
For Demonstrations of our products please call: 1300 188 557 or Email: info@mcarewatch.com.au to setup an appointment
TAS
Independent Living Centre (ILC)
275 Wellington Street, South Launceston, Tasmania Tel: 1300 885 886. Open 9am -5pm Weekdays.
WA
Guardian Safety Pendants
6/26 Dugdale St, Warwick WA 6024 TEL: (08) 6336 9448 Open: Monday – Friday 9am -5pm
email: info@guardiansp.com.au
CODE W
mobile: 0420244004
email: sandra.codew@gmail.com
website: codewpersonalalarms.com
Opening hours Mon-Fri 9am-6pm
Indigo Solutions The Niche, Suite A, 11 Aberdare Road, Nedlands, Western Australia, 6009 Tel: 08 93810600 www.indigosolutions.org.au
Frequently Asked Questions
What are the colour options for the mCareWatch?
The mCareWatch is available in black and white, and a number of colour options for watch bands are available. Check our shop for options.
How long does the battery last on the mCareWatch?
Depending on what features have been activated – the battery should last between 24 to 36 hours. Please note, a poor mobile signal will drain the battery quickly.
NOTE: If the fall detection feature is switched on, the battery will last between 10-12 hours and require more frequent recharging of the device.
How many carers can log into the carer’s mobile app and web dashboard (ConnectiveCare®)
You can have up to three (3) carers log into the mobile app or ConnectiveCare web dashboard for the Basic Service Plan and up to six (6) for the Standard and Premium Service Plans.
Is the mCareWatch water resistant and can I wear it in the shower or while swimming?
The mCareWatch is rated IP67 water resistant and dust resistant which means it can be worn in the shower but not in the bath or while swimming.
What is the difference between the mCareWatch and your previous models?
The mCareWatch is a 4G (LTE) and most advanced connected smart watch available today.
The mCareWatch application will enable the mCareWatch to do the following: make SOS calls, setup customised medication and reminder alerts, detect non-movement, geo-fence alerts, location tracking, monitor heart rate and share with emergency services and family, speed dial contacts that automatically call family member by pressing a photo of them.
The mCareWatch application also includes access to the carer’s mobile app and web dashboard for family and friends.
What happens when the SOS button is pressed?
The wearer can activate an SOS emergency voice call by simply pressing and holding down the red SOS button on the watch screen or the bottom right hand button.
When the SOS call is activated, the watch will automatically dial the primary carer’s contact number (mobile or landline), and the carer will answer the call and speak to the watch wearer. If the first SOS contact does not answer their phone within 10 seconds, the watch will then start to call SOS contact 2 and so on until the SOS call is answered.
Up to 6 other family or friends (Standard and Premium Service Plans) can also receive an SMS message on their smartphone with a map location of the wearer when the SOS button was activated.
Is it safe to wear the mCareWatch on the wrist?
The mCareWatch has passed all tests and meets all Australian standards in relation to the Australian Communications and Media Authority (ACMA) standards under the Radio Communications Act 1992 and the Telecommunications Act 1997.
Will my mum/dad have to carry a smartphone around with the watch?
No, the mCareWatch is a connected 4G device with its own SIM card and can operate without a smartphone. If your loved one has a smartphone, they could look at the watch replacing their smartphone and becoming a 3 in 1 (watch, mobile phone and emergency alarm).
What type of warranty do you offer with the mCareWatch?
We offer a 12 months warranty on the mCareWatch. Please review the warranty conditions under our Terms and Conditions.
Can I change the watch face?
The mCareWatch has over twenty five (25) different watch faces to choose from including analogue, digital, black background and white backgrounds.
Have you taken cybersecurity into consideration?
mCare Digital appointed Gridware Cybersecurity, an independent cyber security specialist, to conduct vulnerability/penetration testing for the mCareWatch and mCareMate Pendant Alarm devices.
The purpose was to evaluate the physical devices and application layer security with regards to best practice security standards. Both devices have passed all tests and met these standards.
Pre-purchase questions
How are credit card payments processed?
We use STRIPE as our online payment gateway. If you have any questions or need any assistance with your payment, please call 1300 188 557.
What details will appear on my credit card statement?
The name displayed on your transaction credit card statement will be ‘MCAREWATCH’
How will it be delivered?
We use Australia Post to deliver every order within Australia with a signature on delivery. If no one is home at the time of delivery, a card is left and the package will need to be collected from the nearest post office.
How long does it take from ordering and payment to receiving the Watch?
Once payment has been received and if you live on the Australian Eastern seaboard you will receive the watch device within seven (7) to ten (10) business days and up to ten (14) business days for deliveries to WA, SA and NT.
Post-purchase questions
Will the mCareWatch work overseas?
Yes the watch will work overseas however, you will need to add a separate SIM card with global roaming. Please note the mCare SIM card will not work overseas.
What do I need to program and set up on the watch before it is ready for use?
When you purchase the watch, you will receive the watch with a pre-installed SIM card that that is ready for use. The SOS contacts will be pre-programmed and ready for use when it arrives. Carers will be able to change and update the pre-programmed contact numbers anytime via the Mobile APP or the Carer’s ConnectiveCare platform.
What does my SIM card Data Plan include and what are my responsibilities?
The BASIC service plan includes a SIM card with 30 minutes of voice calls (outgoing) and 25MB of data per month. Additional charges apply if the watch wearer exceeds these minimum thresholds.
The STANDARD and PREMIUM Service Plans include unlimited voice calls and 1GB of data per month. Additional charges apply if you exceed the 1GB of data per month.
Product questions
If I purchase the 12 Months Upfront plan and my father moves into palliative care can I cancel the service and receive a refund?
All purchases are final and no refund will be given for unused portions of your service subscription plan.
What are the payment options available?
All payments are made via credit card using the STRIPE payment gateway.
Call us on 1300188557 and we can take your order over the phone
Is it difficult to use the watch?
The watch is very easy to use for the wearer. All they will need to do is wear it on their wrist like any other watch and remember to press the red SOS button in an emergency situation.
The watch has its own mobile number that anyone can call and speak to the watch wearer. When the watch’s mobile number is called, the watch will ring and the wearer can answer the incoming call by simply touching the green handset on the watch screen.
When the call is answered, the watch will open up a loud speaker and the caller and wearer will be able to communicate. The SOS emergency contact, family speed dial contact numbers, photos, customised medication, appointment reminders and geo-fence are all activated by the carers via the online dashboard.
Do I need to use the Mobile App?
The Carer’s Mobile APP will be required for family or friends that would like to connect with the watch. When you download the Mobile APP (iOS and Google Play), as a carer you will be able to add and update the SOS emergency contact number, view the battery life remaining on the watch and to view location of the watch.
The setup of customised medication and appointment reminders for the watch wearer and setup geo-fence perimeter area can be configured via the online dashboard ConnectiveCare.
Is the mCareWatch available in other languages?
In a world first, the mCareWatch has been released in the following languages: Greek, Italian, Mandarin, Cantonese, German, French, Spanish, Italian and Dutch.
This means that the watch display (time and date), alerts, notifications, appointment, task and medication reminders are communicated in the nominated language. Other languages will be available soon.
What is battery life and how often does that watch need to be recharged?
The battery will last 24 -36 hours depending on what features are active and the usage of the watch. Other features such as the non-movement and geo-fence will also drain the watch’s battery. Please note, a poor mobile signal will also drain the battery. The Fall Detection feature will also drain the battery and will last around 12 hours.
How do you recharge the watch battery and how long does to take to recharge?
Your watch comes with a patent pending easy-to-use magnetic charging base with USB cable, and standard charger (5 V/1 A) to charge your watch.
NOTE: Charge your watch in a cool and dry place. Keep the charging port dry and clean before charging.
How does the wearer make a call out from the watch?
The wearer can make a call out by swiping the watch screen down and clicking on the green handset and swiping the watch screen twice. This will bring up a keypad and you will be able to enter the contact number and then press the green handset to make the call.
The watch wearer can also call the speed dial contacts by simply swiping the watch screen (from right to left) and pressing and holding down on the speed dial contact’s photo, the watch will automatically dial that contact’s number.
Call Us
1300 188 557
Email Us
help@mcaredigital.com.au
Office
AXIS Building. Level 1, Suite 109
46-50 Kent Rd, Mascot, NSW 2020 Australia
(entry to office from Coward Street)
Monday – Friday 9:30am – 5:00pm. To view our products you must make an appointment by calling our office during office hours.