Become an mCare Digital Partner
mCare Digital is looking for Referral, Reseller and Distribution partnersBring Australia’s only fully self-owned personal safety and care technology ecosystem to your customers. When you partner with us, you’re not reselling rebadged generic hardware. You’re offering your customers a genuine, end-to-end Australian ecosystem, backed by a local team that answers the phone.
Why Partner with mCare Digital?
Six reasons partners choose to build their safety and care offering around mCare Digital:
A fully owned Australian ecosystem
Devices, firmware, app and platform are all developed and maintained in-house. That means a real point of difference in your pitch and no third party standing between your customer and a fix.
Three mCareWatch tiers, one platform
The G11, Dual 261 and 241SE cover entry-level through to advanced needs, so you can meet different budgets and care requirements without adding a second supplier.
Onboarding, training and marketing support
Product training for your team, sales collateral, imagery and co-branded materials so you can sell with confidence from day one.
14 years of proven deployments
Founded in 2012 and trusted by government departments, aged care and community providers — credibility your customers already recognise.
Local Australian Support
An Australian-based support and technical team for you and your clients. No offshore run-around, no time-zone delays.
Data that stays in Australia
ISO 27001 certified and Australian-hosted, meeting Australian security and privacy standards — an easy answer to the procurement questions you’ll be asked.
The mCareWatch Range
A three-tier range of personal emergency alarms, all powered end-to-end by our proprietary ConnectiveCare® platform. Every device connects to the same platform, the same app and the same monitoring workflow so your customers can mix tiers across a single client base or workforce.
mCareWatch G11 – Advanced
Our most advanced personal emergency watch, designed for rapid, silent alerts (Bluetooth enabled)
FallProtect™ fall detection
4G/LTE
Wi-Fi and Bluetooth location
Health monitoring
Geofencing
mCareWatch Dual 261 – Flexible
One device, two forms — wear it as a smartwatch or switch to pendant mode in seconds.
Dual wear as a watch or a pendant
FallProtect™ fall detection
Advanced geofencing
mCareWatch 241SE – Essential
A versatile smartwatch that doubles as a reliable duress device (doesn’t have Bluetooth capability)
Lightweight entry-level alarm smartwatch
4G
GPS and Wi-Fi location
3 days battery life
Stylish
Easy to use
ConnectiveCare® –
the platform behind every device
Our proprietary software gives carers, providers and safety managers real-time visibility of alerts, location, battery status and wearer activity, from desktop or app. It’s what turns a wearable into a care and safety program and it’s what makes the mCare offering hard to replicate.
+ 300+ APIs, with white-label and modular options for partners
+ Supports proactive, virtual care models and smarter carer resource allocation
+ Australian-hosted and ISO 27001 certified, meeting Australian security and privacy standards
+ Integration support for your existing systems and client portals
Who our partners sell to?
OLDER PEOPLE & AGED CARE PROVIDERS
Home care packages, residential and retirement living, reablement and independence programs.
DISABILITY & NDIS
NDIS participants, plan and support coordinators, occupational therapists and assistive technology suppliers.
DOMESTIC & FAMILY VIOLENCE SERVICES
Discreet duress and personal safety devices for support agencies, refuges and safe-at-home programs.
EMPLOYERS & LONE WORKERS
Staff safety and duress programs across health, community services, housing, security, retail and field-based teams.
Choose the partnership that fits your business
Referral Partner
Best for: consultants, OTs, allied health and advisors who advise rather than supply.
You introduce the client, we handle quoting, fulfilment and support. You’re recognised for the referral.
Reseller Partner
Best for: assistive technology suppliers, care providers, security and safety integrators.
You buy at partner pricing and sell direct to your customers, with our training, collateral and technical support behind you.
Distribution Partner
Best for: established distributors with a sales team, territory coverage or an existing channel network.
Volume pricing, territory arrangements, white-label and API options, plus joint marketing and tender support.
Not sure which is the right fit? Talk to us — we’ll recommend a model based on your customers and how you like to sell.
What you get when you become an mCare Digital Partner?
COMMERCIAL
- Partner pricing across the full range
- Clear, protected quoting for larger opportunities
- Support on government tenders and RFP responses
- Demo and evaluation units
PRACTICAL
- Product and platform training for your sales and support teams
- Sales collateral, product imagery and co-branded marketing assets
- A dedicated Australian-based partner contact
- Technical onboarding, escalation path and ongoing product updates
How it works?
1. GET IN TOUCH
Complete the partner enquiry form or call 1300 188 557.
2. BOOK A DEMO
A live walkthrough of the mCareWatch range and the ConnectiveCare® platform for your team.
3. AGREE THE MODEL
We confirm the right partnership type, pricing and any territory or market focus.
4. ONBOARD & LAUNCH
Training, collateral and your first orders, with your partner contact alongside you.
Partner questions, answered
FAQs
Do I need to be an NDIS or aged care provider to become a partner?
No, you don’t have to be to become an mCare Digital partner. We work with assistive technology suppliers, allied health professionals, security and safety integrators, care providers and distributors. What matters is that you’re serving customers with safety or care needs.
Is there a minimum order requirement?
Requirements differ by partnership model. Referral partners have none; reseller and distribution arrangements are agreed based on your market and volumes.
Who provides support to the end customer?
It depends on the model you choose. Many partners handle first-line contact with our Australian team behind them; others pass support directly to us. We’ll agree this upfront.
Can the platform be white-labelled?
Yes. ConnectiveCare® offers white-label and modular options, plus 300+ APIs for integration with your own systems.
Where is customer data stored?
Entirely in Australia. mCare Digital is ISO 27001 certified and meets Australian security and privacy standards.
Are the devices monitored 24/7?
Alerts can be routed to family, nominated carers, your own response team, or a Grade 1 monitoring centre, configured per client.
Can I sell into government contracts?
Yes, and we’ll help. We hold long-term government contracts and can support your tender and RFP responses with documentation, compliance detail and references.
See it for yourself – book a partner demo!
Call 1300 188 557 or email help@mcaredigital.com.au to arrange a live demonstration of the mCareWatch range and the ConnectiveCare® platform for your team.
Prefer to read first? Download the partner flyer and share it internally.
Complete the Partner enquiry form here:
Call Us
1300 188 557
Email Us
help@mcaredigital.com.au
Office
AXIS Building. Level 1, Suite 109
46-50 Kent Rd, Mascot, NSW 2020 Australia
(entry to office from Coward Street)
Monday – Friday 9:30am – 5:00pm.
To view our products you must make an appointment by calling our office during office hours.